Study

Ukrainian Direct Marketing Association  is constantly monitoring the industry developments, conducting various researches of its segments. In most cases these are unique research works conducted for the first time in Ukraine. Below there are brief reports on the conducted research (in Russian). More details on your request to UDMA.

• Research of the mail order companie`s telephone service quality in Ukraine
• The market volumes of direct marketing in 2011
• Research of the bank`s telephone service quality (2011).
• Ukrainian postal logistics market research in 2010.
• Research of the telco`s telephone service quality (2010).
• Research of the bank`s telephone service quality (2010).
• Research of the catalogue selling company`s telephone service quality (2010).
• First research of the taxi operators' telephone service quality.
• Ukrainian outsourcing contact-centres market research.
• E-shops, household appliances and electronics shops telephone service quality research.
• Ukrainian direct marketing market volume in 2010 and forecast for 2011.
• Research of the insurance companies' telephone service quality (2009).
• Ukrainian distance selling market volume in 2003-2010.
• European distance selling market volume in 2003.